Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the basis on which dn55 ("dn55", "we", "us", "our") collects, processes, stores and discloses personal data relating to users ("you", "User", "Player") of the dn55 website accessible at dn55.cam and all associated services and features.

dn55 is committed to protecting your privacy and handling your personal data responsibly, transparently and in compliance with applicable data protection legislation. By registering an account or using any part of the dn55 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, each of which forms part of the contractual relationship between you and dn55. If you do not agree to this Policy, you should not use the dn55 platform and should close any account you have registered.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information or online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure and erasure.
• "Data Controller" means dn55 as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of dn55 under a written data processing agreement.
• "KYC Data" means identity verification documents and information submitted by you during the know-your-customer verification process, including CNIC, passport copies, proof of address and payment method ownership documents.
• "Usage Data" means information collected automatically about your interactions with the platform, including IP address, device type, browser, session duration, pages visited, bets placed and game activity.
• "Sensitive Data" means personal data warranting heightened protection, which in the context of dn55 includes financial data, identity documents and responsible gambling usage data.

Data We Collect

3.1 Registration Data

When you create an account on dn55, we collect the following information:

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification purposes).
• Email address.
• Username chosen by you.
• Residential address (city, province and country).
• Phone number (where provided or required).

3.2 KYC Verification Data

To comply with our operator's regulatory obligations, we may collect:

• Copies of government-issued photo identification (e.g. CNIC, passport).
• Proof of address documentation (e.g. utility bill, bank statement dated within 3 months).
• Proof of payment method ownership (e.g. screenshot of wallet, bank statement showing account name).
• Source of funds documentation where required for high-value account activity.

3.3 Financial Transaction Data

We collect records of all financial transactions conducted through your account, including:

• Deposit amounts, timestamps and payment method references.
• Withdrawal requests, amounts, payment method references and processing status.
• Account balance history and currency conversion records where applicable.
• Details of any chargebacks or payment disputes.

3.4 Usage and Technical Data

We automatically collect technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system and browser type/version.
• Session start and end times.
• Pages visited, games played, bets placed and features accessed.
• Error logs and platform performance metrics.

3.5 Responsible Gambling Data

Where you use responsible gambling tools — including deposit limits, loss limits, session timers or self-exclusion — we record your preferences and usage of these tools. This data is processed solely to operate those controls effectively and is not used for marketing profiling.

3.6 Communications Data

We retain records of communications between you and dn55 support, including Live Chat transcripts and email correspondence. These records are maintained for quality assurance, dispute resolution and regulatory compliance purposes.

How We Process Your Data

dn55 processes your personal data for the following purposes:

Legal Basis for Processing

dn55 processes your personal data under the following legal bases, as applicable to each processing activity:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you under the Terms & Conditions, including operating your account, processing transactions and delivering the services you have requested.
• Legal Obligation: Processing required to comply with legal and regulatory requirements applicable to dn55's operator licence, including KYC verification, anti-money laundering checks and responsible gambling obligations.
• Legitimate Interest: Processing necessary for dn55's legitimate business interests, including fraud prevention, platform security, usage analytics and support quality management, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific and informed consent, including marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

Data Sharing & Disclosure

dn55 does not sell your personal data. We share your data only in the following circumstances:

6.1 Service Providers

We engage third-party service providers who process personal data on our behalf under written data processing agreements. These include payment processing partners, KYC and identity verification providers, fraud detection systems, IT infrastructure providers, cloud storage providers and customer support platforms. All service providers are contractually required to process your data only as instructed by dn55 and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to regulatory authorities, law enforcement agencies or other governmental bodies where required by applicable law, a valid legal order, our operator's licence conditions or where we are under a legal duty to do so. dn55 will take reasonable steps to notify you of such a disclosure unless prohibited by law.

6.3 Responsible Gambling Registers

Where required under the operator's licence jurisdiction, dn55 may be obligated to register self-excluded players with a central self-exclusion scheme or responsible gambling register maintained by a regulatory authority. This is done to protect player welfare and is a legal obligation, not a discretionary sharing activity.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of dn55's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer that materially affects your data rights before it occurs.

International Data Transfers

dn55 is operated under an international licensing framework and your personal data may be processed or stored in jurisdictions outside Pakistan. Where such transfers occur, dn55 ensures that appropriate safeguards are in place to protect your data in a manner consistent with applicable data protection standards, which may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements requiring the recipient to maintain equivalent data protection standards.
• Transfer to jurisdictions that have been assessed as providing an adequate level of data protection.

By registering and using dn55, you acknowledge that your personal data may be transferred to, stored in and processed in jurisdictions outside of Pakistan.

Data Retention

dn55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory and licensing obligations. General retention guidelines are as follows:

• Account and Registration Data: Retained for the duration of your account and for a minimum period thereafter as required by the operator's licence obligations (typically five to seven years following account closure).
• KYC Documents: Retained for the duration required by applicable anti-money laundering regulations and the operator's licence conditions — typically a minimum of five years from the date of collection or from the date of the last transaction, whichever is later.
• Financial Transaction Records: Retained for a minimum of five years from the date of the relevant transaction, as required for regulatory compliance and dispute resolution purposes.
• Communications Data: Retained for a period sufficient to support dispute resolution — typically two years from the date of the communication.
• Usage and Analytics Data: Retained in aggregate or anonymised form for platform improvement purposes. Identifiable usage logs are deleted or anonymised on a rolling basis.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with any identifiable individual.

Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website server when you visit a site. They allow the site to recognise your device on subsequent visits and to store preferences or session information. dn55 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively.

9.2 Types of Cookies Used by dn55

• Essential Cookies: Required for the platform to function. These enable session management, login authentication, cashier access and responsible gambling tool enforcement. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to understand how users interact with the platform — including pages visited, session duration and device types. This data is aggregated and used to improve platform performance and user experience.
• Functional Cookies: Store your preferences such as language settings, last-visited section and notification preferences to improve your experience on return visits.
• Responsible Gambling Cookies: Used to enforce session time limits, reality check intervals and other responsible gambling controls you have activated on your account.

9.3 Managing Cookies

You can manage or disable non-essential cookies by adjusting your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or receive a warning before a cookie is stored. Note that disabling essential cookies will impair your ability to use the platform. Specific instructions for managing cookies are available in your browser's help documentation.

User Rights

Subject to applicable law and our legitimate operational and regulatory obligations, you have the following rights in relation to your personal data held by dn55:

• Right of Access: You may request confirmation of whether dn55 holds personal data about you and, if so, a copy of that data together with information about how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, provided this does not conflict with dn55's legal retention obligations.
• Right to Restrict Processing: You may request that dn55 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to a particular processing activity.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interest, including profiling, and to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact dn55 support via email at [email protected] (plain text — not a clickable link) or via Live Chat. We will verify your identity before processing a data rights request and will respond within the timeframe required by applicable law. In some circumstances, we may be unable to comply with a request in full due to overriding legal or regulatory obligations — we will explain the reasons for any such limitation.

Minors & Age Verification

dn55 is strictly for adults aged 18 years and above — or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect or process personal data relating to minors. Age verification is conducted as part of the KYC process to enforce this restriction.

If dn55 becomes aware that personal data has been collected from a person below the minimum age, that account will be immediately suspended and the data will be deleted in accordance with applicable legal requirements. Any funds deposited by an underage user will be handled in accordance with the operator's licence terms and relevant local regulations.

Parents and guardians who believe that their child has registered an account on dn55 should contact support immediately via Live Chat or at the email address provided in Section 15. Being 18 or above does not make gambling lawful in all jurisdictions, including Pakistan.

Security Measures

dn55 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the dn55 platform.
• Access controls limiting staff access to personal data to those with a demonstrable operational need.
• Encrypted storage of sensitive data including identity documents and financial records.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication options available to users for additional account protection.
• Monitoring systems to detect and respond to suspicious access patterns or potential data breaches.

While dn55 takes data security seriously, no internet transmission or electronic storage system is entirely secure. In the event of a data breach that poses a risk to your rights and freedoms, dn55 will notify affected users and, where required, the relevant supervisory authority, within the timeframe prescribed by applicable law.

Third-Party Links & Services

The dn55 platform may reference or embed content delivered by third-party service providers — such as game studios providing slot and live casino content, or analytics providers. These third parties may use their own cookies or tracking technologies and operate under their own privacy policies.

dn55 is not responsible for the privacy practices of third-party service providers. Users who have concerns about how a specific third-party provider processes their data should consult that provider's privacy policy directly. dn55 only engages service providers that have committed to appropriate data protection standards under written agreements.

Amendments to This Policy

dn55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, operational practices or the services we offer. Where a material change is made to this Policy, dn55 will provide reasonable advance notice via the platform — which may include a notice on the homepage, an email notification to registered users or a pop-up on next login.

The revised Policy will be published on this page with an updated Effective Date and Last Reviewed date. Your continued use of dn55 following publication of a revised Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept a revision, you should cease using the platform and close your account.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact dn55 using the details below. All contact details are provided as plain text only and are not clickable links.